Shipping policy

Delivery Coverage

We currently offer Pan-India shipping across most serviceable pin codes. Availability may vary depending on location and logistics partner coverage.

Order Processing

All orders are processed within a few hours of being placed. Orders are typically prepared and dispatched on the same day or the next working day, depending on order volume and timing.

Delivery Timelines

Estimated delivery timelines are 5–10 business days from the date of dispatch.

Please note:

Delivery timelines are estimates and may vary based on location and courier service.
We do not guarantee delivery dates.

Shipping Charges

Shipping charges are calculated at checkout.
Free shipping is available on orders above the specified threshold shown on our website.

Perishable Products

As we deal with food and perishable items:

Certain products may require same-day or expedited handling depending on availability and destination.
We take reasonable care in packaging; however, due to the nature of perishable goods, slight variations in freshness may occur during transit.

Delivery Issues

If your order arrives:

Damaged
Spoiled
Incorrect

Please contact us at info@rootsnfruits.in within 24 hours of delivery with supporting photos. We will review the issue and resolve it on a case-by-case basis.

Failed Deliveries

Customers are responsible for being available to receive the order.

If:

The customer is unavailable
Incorrect address or contact details are provided
Delivery attempts fail

The order may be cancelled without refund.

Address Accuracy

Customers are responsible for providing complete and accurate shipping details at the time of placing the order. We are not liable for delays or losses resulting from incorrect information.

Delays

While we strive to deliver within the estimated time, delays may occur due to logistics issues. We are not liable for delays once the order has been dispatched.